What’s new · Insurance ops · Applied Systems · Sep 2026

What's new in Applied Systems (Sep 2026): Epic Conductor at Applied Net and other September updates, with what to check before turning them on

Applied's newsroom lists eight items dated September 2026. Once customer and workplace recognition notices and the Applied Net conference kickoff are set aside, three remain: the Ivans Index August 2026 results on 9 September, the Epic Conductor launch on 29 September, and an adoption announcement on 30 September. For an agency operations manager, Epic Conductor is the one that changes daily work — so this page turns it into questions to ask Applied and a short list of records to check before anything is switched on. This page is not a review — for that, see our Applied Epic AI review. Every item links to its source.

Sources: Applied newsroom (9, 29, 30 Sep 2026) · read 18 Oct 2026 · Also new: ChatGPT for insurance ops · Gemini for insurance ops · What’s new in Vertafore (Sep 2026) · Stack map for insurance ops

Epic Conductor release Applied Epic AI review Ops & automation hub

What this page covers

This page is for an agency operations manager, agency principal, or lead account manager who runs Applied Epic (or is weighing it) and wants September's changes without reading every release — especially anything that changes what AI does inside Epic, how money is reconciled, and how submissions reach carriers.

We list only entries dated September 2026 on Applied's own Applied newsroom: the 9 September Ivans Index release, the 29 September Epic Conductor launch, and the 30 September adoption announcement. The newsroom's other September entries are customer and carrier recognition notices, a workplace certification, and the 28 September Applied Net kickoff (the conference ran 28 September to 1 October); we treat them as context, not as changes to test. Earlier 2026 items — the July submissionless commercial experience with Travelers and the August email-to-quote submission channel for carriers — are covered on Applied Epic AI.

Agency guardrails stay the same: Epic Conductor extracts, compares, checks, reconciles, and routes, but the licensed account manager approves every carrier message, endorsement request, and policy change, and the agency accountant approves every reconciled entry before it posts. Percentages and counts in these releases are Applied's or Ivans', not our measurement. Nothing here is coverage or legal advice.

A simple mark we drew for these notes. The diagrams show workflows, not product screenshots.

Major features (with how someone uses them)

Examples at a glance: each feature has a concrete example from a real job plus a short Try this you can run this week.

1. September items to check before turning anything on (primary)

What it is: From Applied's dated September announcements, three need an owner: (1) Epic Conductor, a new AI platform built into Applied Epic that runs operational automation (natural-language search across records and attachments; AI extraction from dec pages, applications, and submissions written back into Epic with every action logged for E&O; side-by-side quote comparison and AI policy checking against what was quoted), financial automation (one ledger, invoices with a payment link and financing options, direct bill, agency bill and bank reconciliation “with a human in the loop”), and connected trading (one submission workflow, quoting small commercial from email, remarketing from Epic) (Applied press release, 29 Sep); (2) the Ivans Index August 2026 results, a monthly premium renewal rate index by commercial line (Applied press release, 9 Sep); and (3) an adoption announcement saying nine of the ten largest US brokers on Business Insurance's 2026 list now use an Applied agency management system (Applied press release, 30 Sep).

Concrete example (operations manager at a 60-person independent agency on Applied Epic) He copies the three items into the agency's change log. The lead account manager owns a written question list for Epic Conductor's policy checking, the agency accountant owns the reconciliation questions, the commercial lines manager takes the email-to-quote and remarketing items, and the Ivans results go to the producers' renewal meeting as context. The adoption announcement is filed as background.

Diagram of a change log with three September Applied items, each with an owner and a check — Simple diagram of a three-item change log with owners. Not an Applied screenshot — the layout is ours. Simple diagram — not an official product screenshot.

Try this

Primary workflow:

Pick one September Applied item your agency might turn on. Have the agency operations manager write down who approves its output and which ten records you'll check first before it's enabled.

2. Epic Conductor: search, extraction, and policy checks (29 Sep)

What it is: The 29 September release says Epic Conductor's operational automation makes information across the policy lifecycle easy to find with natural-language search, extracts data from carrier documents and writes it back into Epic — “immediately cutting data entry by more than 50%”, in Applied's words — logs every action for E&O, compares quotes side by side, and checks every policy against what was quoted, flagging coverage gaps and missing endorsements. The release gives no rollout date, edition list, or price.

Questions to ask Applied before anyone relies on it: Which Epic editions and lines of business are included, and from when? Where does the E&O action log live, and who can export it? When a policy check flags a gap, what does the account manager see, and does anything change in Epic without a person accepting it?

Concrete example (lead account manager at a commercial agency) She picks ten new commercial policies for a test and writes down, for each, the gaps she found herself against the quote. When Epic Conductor's policy check is available to the agency, she will compare its flags with her list line by line before any CSR uses the checks.

Workflow from ten policies to the account manager's own gap list to Conductor's flags to comparing both line by line — Simple workflow: ten policies, own gap list, Conductor's flags, compare line by line. Simple diagram — not an official product screenshot.

Try this

Your list first:

Choose ten new commercial policies and have the account manager write down every gap against the quote before any AI check runs. Compare that list with Epic Conductor's flags line by line when it is switched on.

3. Epic Conductor: invoicing and reconciliation (29 Sep)

What it is: The same release describes financial automation as one continuous process against the same policy records: every financial transaction tied to a policy from invoicing and AR posting through trust accounting and GL close, invoices sent with a payment link and financing options when the carrier document arrives, and direct bill, agency bill, and bank statements ingested and matched against Epic — “with a human in the loop”.

Trust accounting rules are set by state law and your own policies, not by software. Ask Applied which matches post automatically, which wait for a person, and how exceptions are shown — and have the agency accountant own those settings.

Concrete example (agency accountant) She takes last month's direct bill statement from the agency's largest carrier, matches it by hand, and keeps the result. When reconciliation in Conductor is on, she will run the same statement, compare every exception and ten matched lines, and post nothing until the two agree.

Split diagram: AI matches statement lines against Epic versus the agency accountant approving every exception and posting — Simple split: AI matches lines; the accountant approves exceptions and posts. Simple diagram — not an official product screenshot.

Try this

One statement, two ways:

Reconcile last month's largest direct bill statement by hand, then ask Applied how Conductor would handle it. Have the agency accountant list which matches would post without a person before anything is switched on.

4. Epic Conductor: submissions, email quoting, and remarketing (29 Sep)

What it is: Connected trading, per the 29 September release: every submission goes through one AI-powered workflow with status, quotes recorded in Epic, and gaps flagged; small commercial can be quoted from email or Epic, with AI ingesting, extracting, and routing to carriers; and AI pulls existing policy data from Epic and routes it to carriers who quote back in Epic, so agencies can “remarket in minutes – not days”, in Applied's words.

A submission is the agency speaking to a carrier on the client's behalf. Decide in writing who reviews each submission before it is sent, and whether any AI-routed submission can go out without that review.

Concrete example (commercial lines manager) He lists the carriers the agency would remarket to through Epic, writes down that every routed submission is reviewed by the account manager before release, and asks Applied whether Conductor can hold submissions for that review by default.

Workflow from policy data in Epic to an AI-prepared submission to the account manager reviewing to release to carriers — Simple workflow: policy data, prepared submission, account manager reviews, then release. Simple diagram — not an official product screenshot.

Try this

Review before release:

Have the commercial lines manager write down which carriers you would remarket to through Epic and which account manager reviews each submission before release. Ask Applied whether Conductor can hold every routed submission for that review.

5. Ivans Index August 2026 results (9 Sep)

What it is: Ivans, part of Applied, published its August 2026 Ivans Index results on 9 September: average premium renewal rate change of 3.58% for commercial auto, 5.44% for BOP, 4.18% for general liability, 5.69% for commercial property, 6.82% for umbrella, and −1.1% for workers' compensation — month over month lower for the first five and slightly up for workers' comp. Ivans says the index analyses more than 120 million data transactions and is available to agencies and insurers through Market Insights.

An index is market context, not your client's renewal. Use it to frame the conversation; the renewal number comes from the carrier's quote, and the producer explains it.

Concrete example (producer preparing renewal conversations) She notes that umbrella renewals in the index rose 6.82% year over year and checks her own book's umbrella renewals from August against it. Two came in well above the index; she asks the carriers why before calling those clients.

Workflow from the August index by line to your own August renewals to differences listed to the producer asking the carrier — Simple workflow: index by line, your renewals, differences listed, producer asks the carrier. Simple diagram — not an official product screenshot.

Try this

Index vs your book:

Compare last month's renewals in one commercial line with the Ivans Index figure for that line. Have the producer list every renewal well above the index and ask the carrier why before calling the client.

6. The 30 Sep adoption announcement and what is not a September change

What it is: The 30 September release says nine of the ten largest US brokers on Business Insurance's 2026 list now use an Applied agency management system (up from eight in 2025), and 76 of Insurance Journal's Top 100 property/casualty agencies (up from 67), across Applied Epic, TAM, and EZLynx. That is Applied's claim about its customer base — not a feature, and not a reason to choose a system. The other September entries are recognition notices for customers and carriers, a workplace certification, and the Applied Net kickoff, where Applied said its chief product officer would discuss new AI agents; no separate agent release is dated September. For how Applied compares with Vertafore, see Applied vs Vertafore; for Vertafore's own September notes, What’s new in Vertafore (Sep 2026).

Keep the September log clean: recognition notices and conference news go under reading, not under changes to test.

Concrete example (agency principal tidying the log) He files the adoption announcement and the conference news under reading and keeps the September change section to Epic Conductor and the Ivans results, each with an owner.

Split diagram: changes to test versus reading and context in the September log — Simple split: changes to test vs reading — file by type. Simple diagram — not an official product screenshot.

Try this

File by type:

Have the agency operations manager keep Epic Conductor (29 Sep) and the Ivans results (9 Sep) under September changes in the change log, and move the adoption announcement and conference news to a reading list, with a link to each source.

Pricing context (October 2026)

None of the September 2026 items publish prices, and Applied has no public price page (its /pricing address returned a not-found page on 18 October 2026). Treat Epic Conductor as quote-only and ask Applied in writing what it includes for your Epic edition — see Applied Epic AI for what the product pages do and do not show (Oct 2026).

The Ivans Index is described as available through Market Insights; the release gives no price for that either.

Uncertainty: We list only dated September 2026 items fetched from Applied's newsroom on 18 Oct 2026. The Epic Conductor release gives no rollout date, edition list, or price, and Applied's newsroom shows no separate September agent release. The more-than-50% data-entry figure is Applied's; the Ivans figures are Ivans'; the 9-of-10 and 76-of-100 counts are Applied's reading of trade-press lists.

When it’s useful (honest take)

Useful when you run Applied Epic (or are shortlisting it) and need September's dated changes with an owner and a check for each.

Less useful when you need the product deep-dive — use Applied Epic AI — or you run AMS360 or Sagitta (What’s new in Vertafore (Sep 2026)).

Paying for Applied Systems and a few other AI tools? The $9 AI toolkit spreadsheet lists every AI subscription you have, what each one costs, and how fast it pays for itself, so you can see which ones are worth the money.

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Related options (educational)

Related Applied and agency reading (Oct 2026)
Need	Better home	Why
Applied Epic product review	Applied Epic AI	Tool review
Agency systems compared	Applied vs Vertafore	Compare
Vertafore Sep changelog	What’s new in Vertafore (Sep 2026)	What’s new
Insurance stack inventory	Stack map for insurance ops	How-to
Agency growth AI	Zywave AI	Tool review

FAQ

Which September 2026 Applied items did you fetch?

Applied newsroom releases dated 9 Sep (Ivans Index August 2026 results), 29 Sep (Epic Conductor launch), and 30 Sep (adoption announcement), all read 18 October 2026. Recognition notices, a workplace certification, and the Applied Net kickoff are context only.

Is Epic Conductor available to every Epic agency now?

The 29 September release says Applied launched it at Applied Net but gives no rollout date or edition list. Ask Applied in writing which parts are available for your Epic edition and lines of business, and write the answer and date down.

Can Epic Conductor send submissions or post entries without a person?

Applied describes reconciliation as running “with a human in the loop” and says every extraction is logged for E&O. Ask which actions wait for a person by default, and name the account manager and agency accountant who approve them.

Should the Ivans Index change what we tell clients?

It is market context. The renewal figure comes from the carrier's quote, and the producer explains it. Nothing on this page is coverage or pricing advice.

Is this a review?

No. It is a dated September changelog. For the product review see Applied Epic AI.

Optional next step (if seats overlap)

If September's Applied changes overlap with a chat seat, a submission-intake tool, or a reconciliation add-on your agency already pays for, map that overlap before you add another seat. Map the overlap with the $19 AI toolkit audit or the $9 AI toolkit spreadsheet. Email Audit $19 or Toolkit spreadsheet $9.

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Next steps

Applied newsroom Applied Epic AI review Applied vs Vertafore All reviews