Tool · Restaurant ops · Resy · Oct 2026
Resy AI review (Oct 2026): reservations in ChatGPT, ResyOS, and guest notes for restaurants
Resy (American Express) is a reservations and hospitality platform with diner discovery, waitlists, guest notes, and — as of 10 August 2026 — booking inside ChatGPT for U.S. Resy restaurants. This page is about checking what AI channels show about your restaurant and keeping a named FOH manager on every guest-facing fact. Each section has a Try this.
What this Resy page covers
This page is for a restaurant owner, GM, or FOH manager who runs Resy (or Resy powered by Tock) or is comparing reservation platforms that appear inside AI assistants. The question it answers: what ChatGPT booking shows guests, which ResyOS tools matter for notes and waitlists, what published plans cost, and who checks guest-facing facts.
Resy’s 10 August 2026 announcement added availability and booking in ChatGPT for U.S. Resy restaurants. The Resy for restaurants site describes flexible inventory, guest profiles with notes and visit history, 24/7 waitlists, experiences and prepayments, and demand integrations with search and AI platforms. Plans & pricing (read 15 October 2026) lists four published plans with no per-cover fees.
Ground rules: the FOH manager checks hours, deposits, and table times that AI channels show; the GM owns floor-plan and inventory rules; the owner approves marketing that uses guest data; no guest card numbers in any test prompt; Resy’s diner-network and spend figures are vendor claims, not our measurement.
Major features (with how someone uses them)
Examples at a glance: each feature has a concrete example from a real job plus a short Try this you can run this week.
1. Reservations in ChatGPT (primary)
What it is: Resy’s 10 August 2026 newsroom post launched Resy reservation availability and booking inside ChatGPT for U.S. Resy restaurants. Diners can discover restaurants, see real-time availability, enter details, and confirm with Resy without leaving ChatGPT. What ChatGPT shows still depends on your Resy hours, deposits, and table settings.
Wrong hours or deposit rules in ChatGPT usually mean your Resy settings are wrong. The FOH manager fixes the source this week — not the chat.
Primary workflow:
Search for your restaurant in ChatGPT's Resy reservations. Check the hours, deposit policy, and table times it shows against your Resy settings.
2. Demand integrations: search, AI, and discovery
What it is: Resy’s plan comparison lists demand integrations that connect your venue with leading search, AI, and discovery platforms. ChatGPT is the clearest AI booking path announced in 2026; keep treating other assistant surfaces as mirrors of your Resy listing until you verify each one.
If ChatGPT or another assistant shows the wrong neighborhood hours, fix Resy (and your Google Business Profile) before you change ads.
Mirror check:
Ask ChatGPT five facts about your restaurant (hours, deposit, dress code, neighborhood, party max). Have the FOH manager fix any wrong line in Resy before the weekend.
3. Guest notes, profiles, and tags
What it is: ResyOS tools emphasize robust guest profiles — customizable tags, notes, visit history, and spend data — so hosts know guests before they arrive (Resy for restaurants). Notes are for staff; they are not an excuse to paste personal data into outside chat tools.
An outdated allergy note is worse than no note. The FOH manager audits VIP notes monthly; hosts verify allergies at the seat.
People still verify:
Audit twenty VIP guest notes in Resy. Have the FOH manager fix any wrong allergy or preference and brief hosts to confirm at the seat.
4. Walk-in waitlists and Notify
What it is: Resy plans include walk-in waitlists (with an online version you can toggle) and Notify — automated guest alerts when a desired reservation opens (plans page). Priority Notify sits on higher packages. These tools move covers; they should not invent policies.
A waitlist text with the wrong quote time creates angry walk-ins. The FOH manager owns waitlist copy and quote rules for the first month.
FOH owns the quote:
Turn on the online waitlist for one busy service. Have the FOH manager compare quoted times to actual seat times before leaving it on for the weekend.
5. Published plans: $289 / $459, no cover fees
What it is: Resy’s plans & pricing page (read 15 Oct 2026) lists Platform $289/month (reservations, table management, POS integrations), Essential $289/month (plus event ticketing; 3% fee on prepayments), Platform 360 $459/month (Platform plus advanced analytics / automated guest insights), and Premium $459/month (Essential plus lower prepayment fees, POS integrations, premium support; 2% fee on prepayments). Resy states there are no per-cover or per-reservation fees; standard payment processing applies on top of prepayment percentages. Tock is part of the Resy network; Essential and Premium are the Tock-powered event plans.
Prepayment percentages matter if you sell ticketed experiences. Model Essential vs Premium on your event calendar before you pick for the fee alone.
Do the event math:
List your prepaid events for the next quarter. Estimate Essential’s 3% vs Premium’s 2% on that volume before you choose a Resy plan.
6. Who checks what AI channels show guests
What it is: On Resy, the FOH manager owns hours, deposits, dress code, and waitlist copy that ChatGPT or other demand channels may mirror; the GM owns floor-plan and inventory rules; the owner owns marketing that uses guest profiles. Compare also OpenTable AI and SevenRooms AI if network covers or Voice AI are on your shortlist — see SevenRooms vs OpenTable.
Keep one approval sheet for AI-channel facts, waitlist copy, floor-plan rules, and marketing. Post it before you promote ChatGPT booking to guests.
One sheet for AI channels:
Make one approval sheet for ChatGPT-visible facts, waitlist copy, floor-plan rules, and marketing. Name the FOH manager, GM, and owner for each.
Pricing context (October 2026)
Resy’s plans & pricing (read 15 Oct 2026): Platform $289/month; Essential $289/month + 3% on prepayments; Platform 360 $459/month; Premium $459/month + 2% on prepayments. No per-cover or per-reservation fees. Standard payment processing applies separately.
POS integrations appear on Platform and Premium (per the compare grid). Advanced analytics / automated guest insights sit on Platform 360. Confirm ChatGPT demand integration and any city limits with Resy — the 10 Aug 2026 launch covered U.S. Resy restaurants.
Uncertainty: ChatGPT booking was announced for U.S. Resy restaurants on 10 Aug 2026; coverage outside the U.S. was not claimed on that post. Diner-network and Amex spend figures on Resy marketing pages are vendor claims. Confirm which demand integrations ship on your plan.
When it’s useful (honest take)
Useful when you already run Resy (or are moving from Tock into the Resy network), care what ChatGPT shows about your restaurant, and have an FOH manager who will keep hours and deposits accurate.
Less useful when you need first-party phone Voice AI in the same vendor (SevenRooms AI), you want OpenTable’s network cover model (OpenTable AI), or nobody will audit AI-channel facts.
Paying for Resy AI and a few other AI tools? The $9 AI toolkit spreadsheet lists every AI subscription you have, what each one costs, and how fast it pays for itself, so you can see which ones are worth the money.
Want someone to do it for you? AI toolkit audit — $19
Related options (educational)
| Need | Better home | Why |
|---|---|---|
| Resy + ChatGPT booking (this page) | Resy AI | Platform $289 · Platform 360 $459 · no cover fees |
| OpenTable Concierge + LLM booking | OpenTable AI | Basic $149 · Core $299 · Pro $499 + covers |
| SevenRooms Voice AI + CRM | SevenRooms AI | Quote only |
| SevenRooms vs OpenTable | SevenRooms vs OpenTable | Not a ranking |
| POS-side AI | SpotOn AI · Toast AI | See POS reviews |
FAQ
Can guests book my Resy restaurant in ChatGPT?
Yes for U.S. Resy restaurants as of Resy’s 10 August 2026 announcement — diners can see availability and confirm with Resy inside ChatGPT. Keep hours, deposits, and table settings accurate in Resy so the assistant stays correct.
How much does Resy cost in October 2026?
On the plans page we read 15 Oct 2026: Platform $289/month, Essential $289/month (3% on prepayments), Platform 360 $459/month, Premium $459/month (2% on prepayments). Resy states there are no per-cover fees. Standard payment processing is separate.
Does Resy charge per cover?
Resy’s pricing FAQ says pricing is transparent with no per-cover fees and no per-reservation fees. Prepayment percentage fees apply on Essential (3%) and Premium (2%).
What is ResyOS?
ResyOS is Resy’s operator-side toolkit for running the book — inventory, guest profiles and notes, waitlists, experiences, and reporting — described on os.resy.com. AI-channel booking still mirrors those settings.
Who should approve Resy AI-channel output?
The FOH manager owns hours, deposits, and waitlist copy that ChatGPT may show; the GM owns floor-plan and inventory rules; the owner owns marketing that uses guest data. AI channels mirror your settings — people keep those settings true.
Optional next step (if seats overlap)
If you pay for Resy, a separate review-reply tool, and a POS guest CRM that all touch the same diners, that overlap is worth mapping. Map the overlap with the $19 AI toolkit audit or the $9 AI toolkit spreadsheet. Email Audit $19 or Toolkit spreadsheet $9.
Checkout is live via Stripe. After you pay, we email delivery (spreadsheet) or intake next steps (audit).