How-to · Hotels · Duve · Oct 15, 2026
Set up Duve online check-in and one upsell offer, with the guest-experience lead approving every offer
Duve online check-in, upsells, and separately licensed DuveAI messaging can speed arrival and ancillary sales. Offers and AI answers still need the guest-experience lead. This page shows how to configure check-in safely, draft one upsell, and approve every offer — with no real ID documents or card data in tests.
Who this is for
Boutique hotel guest-experience leads on Duve who want online check-in and one clean upsell without risky test data. The job here is one approved offer and safe test rules.
How to do it
This is a how-to, not a ranking of guest apps. Per the Duve AI review, Duve covers online check-in, guest app, communication hub, upsells, and DuveAI messaging (separately licensed). Ground rules: no ID documents or card data in tests; the guest-experience lead approves every AI answer and upsell offer.
1. Step 1 — Configure online check-in (no real IDs in tests)
What it is: Turn on online check-in for a pilot segment and ban real ID images and card numbers from every test.
- Enable online check-in for one room type or rate plan.
- Use fake guest profiles for all internal tests.
- Confirm the flow never stores test ID images.
- Name the guest-experience lead who approves offers.
Pilot: king rooms arriving next month. Staff test with fake passports only. Live guests still follow the hotel's legal ID policy at arrival — tests stay fake.
Write “Test data rules: fake names, fake docs, no cards” on the project sheet.
2. Step 2 — Draft one upsell offer
What it is: Draft a single upsell (late checkout or room upgrade) with clear price, limits, and refund rules.
- Pick one upsell with stable inventory.
- Write price, cutoff time, and who may grant exceptions.
- Keep a second upsell in draft until the first is quiet for a week.
- If DuveAI will mention the offer, draft the allowed answer text.
Offer: late checkout to 1 p.m. for a fixed fee, cutoff 9 p.m. night before, not available on sold-out days. DuveAI may quote that text only.
Put the offer on one page: “What / Price / Cutoff / Sold-out rule / Allowed AI wording.”
3. Step 3 — Lead approves offer and DuveAI answers
What it is: The guest-experience lead approves the offer and any DuveAI answers before guests see them.
- Lead reads the offer page and sample guest messages.
- Lead approves or edits in writing.
- Enable the offer only after approval.
- Review the first twenty guest responses.
- Pause the offer if ops cannot deliver it.
Lead approves late checkout. A second “champagne in room” upsell waits because purchasing lead times are unclear.
Confirm DuveAI licensing in your package before you enable AI answers about the offer.
Pricing context (October 2026)
This how-to isn't a price sheet. Per the Duve AI review, Basic starts from $120/mo, Pro from $150/mo, Premium from $200/mo minimum packages; DuveAI is separately licensed. Dated October 2026.
Checked Oct 15, 2026 on the vendor’s own pricing page: Duve’s pricing page lists Basic from $120 per month, Pro from $150 per month, and Premium from $200 per month as minimum packages; DuveAI is separately licensed.
Uncertainty: Confirm DuveAI in your contract — it is separately licensed. The only prices this site sells here are the optional $9 AI toolkit spreadsheet and $19 AI toolkit audit.
When this helps (honest take)
Useful when you can deliver one upsell every day you sell it, and tests stay on fake data.
Not useful when ops cannot fulfill late checkout on busy days, or the team tests with real guest IDs.
Related options (educational)
| Need | Where to look | Why |
|---|---|---|
| Duve AI features | Duve AI | Primary path |
| Canary alternative | Canary Technologies AI | Related guest path |
| Canary AI Voice | Canary AI Voice script | Same day's how-to |
| Hospitality stack map | Stack map: hospitality ops | Where Duve fits |
FAQ
Can staff test with a real guest passport?
No. Use fake documents only in tests.
Is DuveAI included in Basic?
Per our review, DuveAI is separately licensed — confirm your package.
Where do Duve prices live?
See the pricing section; we re-checked Duve's pricing page on Oct 15, 2026. Our Oct 15, 2026 check of the vendor’s own pricing page is summarized in the pricing section above.
Is DuveAI on every plan?
Per our review, DuveAI is separately licensed. Confirm what your package includes before you draft AI answers.
Optional next step
If you want a one-page toolkit map for the tools you already pay for, use the optional $9 AI toolkit spreadsheet. If you want a short review of seat waste and unused tools, use the optional $19 AI toolkit audit. Neither is required to follow this how-to.